We have a 14-day return policy, which means you have 14 days after receiving your order to return your item/s.
To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in all its original packaging (e.g. plastic bags). Please note, we can not accept returns on opened shirts.
Once your Return Request is accepted, three return methods are available, please see below. You can always contact us for any return question at [email protected]
Label Provided for a Fee
Return labels are provided for a flat rate fee of $14.99. Simply choose Pre-paid Label in our RETURN PORTOL and you'll receive an email with further instructions.
Return Shipping With Carrier
Customers are responsible for shipping the items back to us and to cover the cost of return shipping. We recommend that all returns be sent with a traceable carrier such as USPS, UPS or FedEx. Please keep the Return Tracking Number from the package you are returning to ensure that it has been delivered to our warehouse.The address for our warehouse is:
2614 Milton rd
University heights ohio 44118
Free Drop Off Point in Cleveland
We provide a free drop off spot for returns in Lakewood. To drop off your return you must have a 'Return Approved' email- RETURNS WILL NOT BE PROCESSED WITHOUT IT!! Please ensure that the package box/bag you drop off is clearly labeled 'THESUITERIE.COM RETURN' so it doesn't get misplaced and you receive your refund.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We currently DO NOT accept returns on any Boys or Mens Shirts unless they are in ALL neatly packaged in their original packaging.
Unfortunately, we cannot accept returns on sale / clearance items or gift cards.
Shipping is non-refundable.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Return and Refund Policy
Last updated: December 01, 2021
Thank you for shopping at The Suiterie.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to the suiterie Company LLC, 2614 milton rd univeristy heights ohio 44118.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to The Suiterie, accessible from http://www.thesuiterie.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 7 days without giving any reason for doing so.
The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 7 days
- The Goods are in the original packaging
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
2614 Milton rd University Heights, Ohio 44118
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
If you have any questions about our Returns and Refunds Policy, please contact us: